So, yes, we talk about your reps-- quite a bit--the good, the bad, and the ugly. One rep in particular stands out and is well-known nationally for being completely nuts. Why? How about interrupting a high-level meeting by paging the Vice President of Marketing from a major national client on an "emergency" basis to ask if the run times on a flight should be adjusted? (This Vice President was furious thinking that one of her elderly parents was in trouble.)
Certainly, what constitutes an emergency for some, does not constitute an emergency for others. If you have a sales rep that's just nuts, you may want to work with them on their behavior. And as a General or Sales Manager, be sure you're monitoring their activity with clients. Hint: If they're crazy in your office; they're crazy in front of clients, too.
Why is it that the crazy ones always hit their budget?